Grab a business book this year and its going to show you strategy and models on how to perform at your best in the workplace – From ‘Porters 5 Forces’ to McKinsey ‘7S Framework’.
But these books miss a huge aspect of why the strategies they share succeed or fail.
Most of these books focus on a form of 'cold cognition' when making decisions – They’re instruction manuals that tend to leave out the 'human aspect' we all know presides in the workplace.
We recognise this in some of our delegate workshops.
At the start of the workshop the delegate is interested entirely on the ‘techniques’ they will be shown rather than ‘how’ to deliver these to their people.
A 2016 study by Lee Harrison found;
84% of senior managers, including business owners and Directors, felt they needed to curb their emotions and natural behaviour at work.
90% of junior managers reported they ‘hold back’ their true feelings when dealing with colleagues.
So, why is it that we want an almost Spock-like approach to business, when the reverse is true?
A study by Warwick Business School showed that executives who believed emotion had nothing to do with their strategic decisions were actually fooling themselves.
In their experiment, they took a sample of 26 senior executives to list their biggest concerns for the year. The team took 19 of the most common mentioned issues and asked a comparable second sample of senior executives to rate each of the 19 issues, in terms of how they felt emotionally about them.
The findings demonstrated that depending on what level of emotion (calm or anxiety) the executives felt would determine their decision.
So, while executives believed to follow a course of cold cognitive strategies, they were actually swayed by their 'unconscious bias'.
A 2013 study by American Express that reviewed the global performance and emotional intelligence of leadership found that a high EQ or Emotional Intelligence was;
One of the biggest predictors of performance in the workplace and a strong driver of leadership and personal excellence.
This evidence was echoed by New York Times bestselling author Daniel Goleman who stated;
Without it, (EQ) a person can have the best training in the world, an incisive, analytical mind, and an endless supply of smart ideas, but still won’t make a great leader.
In fact, Emotional Intelligence matters more today with business becoming global and complex requiring stronger communication, with more transparency and integrity.
At Boost we know that organisations can be places of amazing emotional fulfillment for people, and positively impact performance.
But, we also know this doesn't happen by accident.
Our message is simple, when considering training choose a partner that understands that its not just about 'tick-box', 'sheep dip' techniques - What drives performance and productivity is understanding the emotional connection and behavioral changes that occur within people.
Choose to place emotional intelligence higher on your list of 'must haves' and skills necessary to succeed.
If you're interested to discover how Emotional Intelligence can help your organisation, check out our Emotional Intelligence Workshop and let us know what you liked, or how we can help you get ahead.